Professional Webcasting at Lower Cost

Posted by Steve Wattenmaker on August 12, 2015 at 3:29 PM

How can we produce quality, live webcasts at lower cost? What if we only have a need to stream video occasionally? Those are questions many smaller government agencies, nonprofits, and small-to-medium businesses ask. The solution: combine existing resources with professional delivery. Here’s how . . .

Read More

A Great Partner for You

Posted by Steve Wattenmaker on July 9, 2015 at 4:00 PM

The Capitol Connection has been fortunate to work closely with Singhal & Company, Inc. on cable TV installations.  If you already know them, you understand why we are fortunate to have them as close allies.

Read More

Producing Video to Boost Your Brand

Posted by Steve Wattenmaker on June 2, 2015 at 10:44 AM

We live today immersed a shared-video world. Every minute a hundred hours of video are uploaded to YouTube. Not to mention FaceBook and other social media sites. Not to mention the videos stored locally on a billion mobile devices, camcorders, and hard drives.

Read More

Tech Corner – Do you need a CDN for your website?

Posted by Steve Wattenmaker on February 10, 2015 at 4:19 PM

What the heck is a CDN? I’ll explain below.  But first the back story.

Most organizations today – from professional associations to companies of all sizes – are using video on their websites to enrich their communications. By video I mean everything from posting recorded videos on your website for internal and external customers, hosting live webcasts from your conferences or trade shows, offering media-rich online brochures,  video testimonials, training materials, and other examples.  If that describes your organization now, or describes where you are headed, read on.

CDN is short for content distribution network. It is a service generally provided by companies like Akamai, Level 3, CDNetworks, Verizon Digital Media Services, and others.  CDNs mirror your website’s content on thousands of servers around the country and around the world so that users can access your web content more quickly.  “Latency” – the time it takes content hosted on your web server to reach a user – wasn’t a big concern a few years ago when websites typically just displayed text and photos. But with video playing a bigger role, latency has become a concern as servers try to push out huge video files.  The irony is that we are only talking about the difference between maybe a couple seconds and 10 seconds before your video begins playing on a user’s computer or mobile device. But in today’s impatient world of short attention spans, those seconds can decide whether a user stays or leaves.

Just because your website hosts videos, though, doesn’t mean you absolutely need a CDN. Maybe you do, maybe you don’t.  Other key factors include whether your user base is scattered widely across the country or globe, whether your website is heavily trafficked, whether “user experience” on your website is a high priority, or whether you have gotten complaints from customers / users about slow web access. While there is no absolute metric for deciding whether to take the CDN route, you can ask your webmaster or IT professional to analyze your site’s accessibility / latency through GT metrix (free). But use the analysis as simply one data-point in your decision.

Some organizations make their pre-recorded video assets available on YouTube via an embedded link rather than actually host them on their own websites.  While that may take a strain off your internal web-serving capacity, the YouTube route also comes with pros and cons. Do you want your customers or other users exposed to promos for other people’s videos or online ads? If you are just using YouTube to house your videos – rather than as part of an overall social media strategy – will your users see through your cost-saving tactic and either criticize (or maybe applaud) – your frugality.

The bottom line is that if your website has entered the video era – especially the live video webcasting era – then exploring the world of CDN’s may be a wise decision.

 

Read More

Mock-Live Webcasting

Posted by Steve Wattenmaker on January 15, 2015 at 10:04 AM

The term “mock live” sounds like something out of a zombie movie, right? In fact, the term defines a smart and more controlled method of reaching a webcast audience.

Read More

Why Everyone Hates Cable TV is Why Customers Love The Capitol Connection

Posted by Steve Wattenmaker on January 5, 2015 at 10:27 AM

Each day you likely experience all the ways that cable TV companies force us to take what we don’t want and then pick our pockets in the process.  Your frustration is shared by most cable customers according to a 2014 University of Michigan Ross School of Business survey. As reported by Peter Suciu in the June 11, 2014, online edition of Fortune Magazine, the survey revealed widespread customer dissatisfaction across the industry.  Fortune quoted David VanAmburg, the survey’s managing director.

“It is a combination of high price with poor customer service and lackluster reliability of products—signal strength, download speed, interruptions of service,” said VanAmburg. “When customers pay the kinds of prices typically paid for these kinds of services they expect much more of them than is actually delivered.and then pick our pockets in the process.  Your frustration is shared by most cable customers according to a 2014 University of Michigan Ross School of Business survey. As reported by Peter Suciu in the June 11, 2014, online edition of Fortune Magazine, the survey revealed widespread customer dissatisfaction across the industry.  Fortune quoted David VanAmburg, the survey’s managing director.

Read More

Property Manager's Dream...or Nightmare?

Posted by Steve Wattenmaker on June 3, 2014 at 10:56 AM

“In twenty years, what will your smartphone look like?" That was the question reporters asked industry leaders at the Mobile World Conference in Barcelona, Spain.  The answer surpisingly affects not just consumers, but commercial property developers and managers.

Read More

Medieval Literature and Customer Service

Posted by David Reininger on April 24, 2014 at 11:11 AM

By the time the District of Columbia signed their first cable TV franchise agreement with District Cablevision on September 23, 1985, the Capitol Connection had been beaming business television programming to patrons in the district for nearly four years.

Read More

C-SPAN historical archive now at GMU

Posted by David Reininger on January 9, 2014 at 12:58 PM

The Capitol Connection, which is affiliated with the George Mason University, went into business to bring business television to the decision makers of Washington, DC. As you can see from this Washington Post article, the ties between the university and C-Span are strong.

Read More

What television channels do you really need at the office?

Posted by David Reininger on January 9, 2014 at 12:38 PM

Benjamin Franklin once said, "Waste neither time nor money, but make the   best use of both. Without industry and frugality, nothing will do, and with them everything."

Read More

Subscribe to Email Updates