The Capitol Connection Cable TV

Cable TV FAQ

See the answers to frequent questions below. Need more help? View our full FAQ here.

Digital TV and The Capitol Connection

The Capitol Connection provides all digital business television programming, and local broadcasters offer programming in the digital format. 

Any TV connected to The Capitol Connection will need a QAM/ATSC tuner, which means you don’t need a set-top box. QAM is a technical term for a digital cable TV standard. Local broadcast channels (4, 5, 7, 9, and 26) use the ATSC standard.

How do I record programming?

For several years, all television signals in the U.S., whether broadcast over the air or sent via cable, have been digital. To record digital TV, you will need a digital video recorder. Over-the-air broadcasts are ATSC digital. TV via cable is QAM digital. To record all programming sent by The Capitol Connection, a dual receiver is needed that will allow reception of all digital signals, both ATSC (off-air digital) and QAM (cable digital). Your DVR will need to connect to the wall via an antenna port, so it’s important that your DVR is capable of recording both off-air and cable TV.

What programs do I get and what channels are they on?

The majority of customers receive the following channels:

  • C-SPAN
  • C-SPAN 2
  • C-SPAN 3
  • CNN
  • CNBC
  • Fox News
  • MSNBC
  • Bloomberg

We serve a large number of business TV patrons throughout the metro area, and some have custom TV systems. The easiest way to find your channel lineup is to go to your ACCOUNT. Once you log in, you will see the exact channels you receive from us based on your location. Or you can contact our Customer Service Department at (703) 993-3100.

How do we move our service to our new office location?

Contact The Capitol Connection to arrange a free on-site estimate at your new office location. It is best to schedule the visit as soon as you determine where the outlets will be located. Our technicians can also work from blueprints as long as the proposed outlet locations are clearly marked on the blueprints.

PLEASE NOTE:

If the site is under construction, it is best to install or prewire the outlets before the ceiling and walls are finished. This makes it easier to install and can save you money on your installation costs. 

If The Capitol Connection does not currently serve your new building, a free, no-obligation on-site estimate is available to determine installation costs. The Capitol Connection staff will work with your new property manager to get the service installed in a timely fashion.

Program Agreement:

Your organization will need to sign a new Program Agreement reflecting the new address prior to installation.

Disconnect:

After you have moved out of your present offices, we will need access to the suite or floor to disconnect the existing service.

To order to move your service, contact us, log into your Account, or call our Customer Service Department at (703) 993-3100.

How do we add more TV outlets in our office?

The Capitol Connection recommends that you have a free on-site estimate to get an accurate cost. However, we can install additional outlets without a site visit if you so authorize.

Installation of additional outlets is a one-time charge based solely upon time and materials and will not affect your annual subscription rate. Installations differ depending upon where the new outlet will be installed within your suite, the length of cable necessary to tap into your system, and other factors unique to your particular location.

To order new outlets online, log into your Account. Or you can contact our Customer Service Department at (703) 993-3100.

How can I get a copy of a previous FCC, FERC, or NTSB meeting?

The Capitol Connection does not provide copies of the government programs. Click here for the list of Federal Agency Contacts.

How do I get a copy of a program that ran on one of the news or local channels?

The Capitol Connection does not provide recordings of the programming on our cable system. However, you can directly contact the TV station or network.

TV Service in a Nutshell
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